Privacy Policy

Who we are
Wayfinders Adventures (“Wayfinders”, “we”, “us”) is a travel agency based in Ushuaia, Argentina, specializing in expedition cruises to Antarctica and the Arctic. Wayfinders is operated by Viajes Polares SRL, Gdor. Deloqui 788, Ushuaia, Tierra del Fuego, Argentina.

This policy explains what personal information we collect when you contact us, including through our website, social media, WhatsApp, or forms on Facebook and Instagram, and how we use it.

Information we collect

• Contact details: name, email address, phone number, and country or city.}
• ⁠Trip preferences: when you’d like to travel, approximate budget, number of travelers, and how you prefer to be contacted.
• ⁠Booking information: if you book with us, the details needed to reserve your trip with the cruise operator, such as passport details and the dates and cabin of your voyage.
• Messages: what you send us by email, phone, WhatsApp, or social media.
• Website data: standard technical information such as browser type and pages visited, collected through cookies and similar tools, including the Meta Pixel.

How we use your information

• To answer your inquiry and send you trip options and quotes.
• To book and manage your trip with the cruise operator you choose.
• To send you relevant travel offers, only if you agreed to receive them. You can opt out at any time.
• ⁠To measure and improve our advertising, for example to show our ads to people with similar interests.

Who we share it with
We do not sell your personal information. We share it only when needed:

• ⁠Cruise operators and travel providers, to book and run your trip.
• Service providers that help us work, such as email, messaging, cloud storage, and payment providers.
• ⁠Advertising platforms such as Meta (Facebook and Instagram), in protected (hashed) form, to measure our ads and find audiences with similar interests.
• Authorities, when the law requires it.

How long we keep it
We keep your information while we are in contact about a trip and afterwards for as long as needed for bookings, accounting and legal obligations. You can ask us to delete it at any time, unless the law requires us to keep it.

Your rights
You can ask us to access, correct, or delete your personal information, or to stop sending you marketing messages. To do so, email us at info@wayfinderadventures.com. We will reply within 30 days.

Security
We use reasonable technical and organizational measures to protect your information. No system is completely secure, but we limit access to the people who need it to help you.

International transfers
We are based in Argentina and work with providers in other countries. By contacting us, you understand that your information may be processed outside your country of residence.

Changes
We may update this policy. The “last updated” date at the top shows the latest version.

Contact
Wayfinders Adventures — Viajes Polares SRL Gdor. Deloqui 788, Ushuaia, Tierra del Fuego, Argentina. Email: info@wayfinderadventures.com